Help with Unfamiliar Transactions
If you see a transaction on your account that you do not recognize at first, follow these steps:
Consider if it was a transaction that you made, but that you don't recognize because you might have thought you were making the transaction on a different wallet, the transaction was made relating to a subnet that has changed names, or the amount may look different than you remember due to fees, slippage, or other common variables that occur in the process of making a transaction.
Check TAO.com Status to confirm that there are no issues with the app resulting in information being displayed incorrectly. If you'd like confirm with us, see Other Issues.
If none of the above apply, and you are sure the transaction is unauthorized (especially if all of your funds have been transferred out of your wallet and your wallet balance is $0), you unfortunately may be the victim of a crypto theft or scam.
TAO.com is a non-custodial wallet, meaning that we do not have access to your private keys or recovery phrase, also known as a "seed phrase" or "mnemonic seed". We have no ability to access or control user wallets, nor reverse or recover any funds that were transferred out of your wallet unintentionally or in an authorized fashion.
In this situation, we recommend contacting your local law enforcement to report the stolen funds.
If you are located in the United States, please refer to the following resources:
FBI's Internet Crime Complaint Center (IC3) - ic3.gov/Home/FileComplaint
Federal Trade Commission (FTC) - ReportFraud.ftc.gov
Commodity Futures Trading Commission (CFTC) - CFTC.gov/complaint
If you are not located in the United States, contact your local authorities overseeing crypto theft.
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