# Lost Recovery Phrase

TAO.com is a non-custodial wallet, meaning that we do not have access to your private keys or recovery phrase, also known as a "seed phrase" or "mnemonic seed". We do not have any record of your recovery or access to your recovery phrase to assist you - the app only stores that on your phone; it is not sent to us. We have no ability to access or control user wallets.

Unfortunately, the only recourse is to continue to search for where you may have stored your recovery phrase.

If you have your recovery phrase but it's not working, see [Recovery Phrase Not Working](/support/troubleshooting-and-help/help-with-recovery-phrases-and-passwords/recovery-phrase-not-working.md).


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