Forgot Password
TAO.com is a non-custodial wallet, meaning that we do not have access to your wallet password(s). These are stored locally on your device. Note that each wallet has its own password (though technically you may choose to use the same phrase as your password for multiple wallets - not recommended).
For issues with your recovery phrase (different from your password), see Recovery Phrase Not Working or Lost Recovery Phrase.
If you forget your password, you can remove your wallet and reimport it using your recovery phrase to set a new password and turn on biometric approval like Face ID. Be absolutely sure that you have correctly recorded your recovery phrase before removing your wallet.
Confirm you have stored your recovery phrase correctly
Your recovery phrase, also known as a "seed phrase" or "mnemonic seed", is the 12-, 15-, 18-, 21-, or 24-word phrase that gives anyone with the phrase access to the wallet.
You'll need your recovery phrase to reimport your wallet, so check to make sure that you have access to it.
DO NOT PROCEED with the next steps unless you are confident that you have access to your recovery phrase, otherwise you will be unable to reimport your wallet and lose access to your wallet entirely.
Remove your wallet
Once you have confirmed that you have your recovery phrase, remove your wallet. In the TAO.com app, go to the Settings tab (gear icon), tap the corresponding wallet (if you have multiple), and tap Remove wallet.
Read the warning text and tap the red Remove wallet button when you are ready to continue.
Reimport your wallet and set new password
On the wallet tab, tap Add a wallet. If you have no wallets, this should appear in the middle of the screen. If you still have other wallets that you have not removed, find this in the wallet switcher in the top left of the screen by tapping on your currently active wallet name.
On the Add a wallet screen, tap the Import existing wallet button and chose your desired import method.
After naming your wallet, you will be prompted to enter a new password for this wallet.
You have now reset your password. Be sure to store this password securely.
If you have not already set up Face ID or other available biometrics security feature, we recommend you do so to avoid having to type in your password every time you take an action requiring authentication.
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