Help with Buying TAO

I thought I could use the app to buy TAO, but am not seeing any way to purchase TAO. Why not?

The ability to buy TAO is not available in all countries due to local regulations. We only show the ability to buy TAO to countries where our integration with Coinbase operates. Specifically, we look at your App Store region and hide the button for any countries not supported by the Coinbase Onramp Config API.

If you are in a country where we do now show the ability to buy TAO, you can still fund your wallet by purchasing TAO from a crypto exchange available in your country and then transferring the TAO to your TAO.com wallet. For more details on transferring TAO to your wallet, see Transferring TAO.

Can I buy TAO through the app through a provider other than Coinbase?

Coinbase is currently the only option for buying TAO through the TAO.com app, but TAO is available for purchase on many crypto exchanges and can then be transferred to your TAO.com wallet. For more details, see Transferring TAO.

I'm having an issue buying TAO with Coinbase. Can you help?

TAO.com integrates directly with Coinbase Onramp to seamlessly purchase TAO that is delivered directly into your TAO.com wallet. The most common issues with buying TAO with Coinbase are Coinbase-controlled delays or requirements that Coinbase alone can help with.

If the issue you're facing is happening on a mobile browser on your phone like Safari or Chrome with the domain pay.coinbase.com or coinbase.com, or in the Coinbase app, refer to Coinbase's Help Center for support.

Some common limitations of buying TAO with Coinbase:

• Purchasing TAO with Coinbase's Apple Pay or debit card feature is not available in all countries and is managed exclusively by Coinbase.

• Coinbase has various restrictions on purchase amounts that vary by country and user. When having an issue purchasing large amounts of TAO, refer to their error messages for more details.

• Coinbase has various restrictions on the time between when you open a Coinbase account, when you can start purchasing funds, and when you can actually transfer funds to a different wallet. When running into these limitations when purchasing TAO, refer to their messaging and notifications for more details.

For additional support, visit Coinbase's Help Center.

Coinbase says it successfully transferred TAO to my TAO.com wallet but I don't see it in my Transaction History. Did it work?

Transactions often lag a few minutes before showing in Transaction History. For more details, see Viewing Your Transaction History. However, while it may not yet show in your Transaction History, you should see the TAO reflected in your wallet balance automatically within a few seconds. If you do not see it, check to make sure you're looking at the correct wallet (if you have multiple wallets) or restart the app to force your balance amount to refresh (though it should refresh automatically).