# Status History

#### <mark style="color:$success;">**Resolved:**</mark> **Graphs showing inaccurate data for last \~12 hours**

**Fri, Apr 24th, 2026**

* We are aware of a historical data issue resulting in the balance graph on the wallet tab in the TAO.com iOS app showing an inaccurate balance history. Your funds are safe - this is an issue with how historical data over time are currently being shown. We are actively investigating and will update here once this is resolved.

#### <mark style="color:$success;">**Resolved:**</mark> **Graphs showing inaccurate data for last \~12 hours**

**Tue, Mar 31st, 2026**

* We are aware of a historical data issue resulting in the balance graph on the wallet tab in the TAO.com iOS app showing an inaccurate dip in balance and the TAO->USD graph on the TAO Price page not updating correctly. Your funds are safe - this is an issue with how historical data over time are currently being shown. We are actively investigating and will update here once this is resolved.
* **Update Wed, Apr 1st:** this is mostly resolved at this point with nearly all historical data now displaying correctly in the app. There still may be some users who see data that is a few minutes out of date, but in most cases this won't be noticeable or affect your experience. We will provide another update here once fully resolved.
* **Update Fri, Apr 3rd:** this is now fully resolved with the exception of some historical data between 8pm and 11:30pm EDT on March 31st that should be barely recognizable for most users.

#### <mark style="color:$success;">**Resolved:**</mark> **Subnet content not displaying correctly; some functionality inoperable**

**Mon, Mar 30th, 2026**

* We are aware of an issue with our Content Management System resulting in subnet content not displaying correctly in the TAO.com app and some functionality being currently inoperable. We are actively investigating and will update this message once resolved.
* **Update:** Issues have been resolved and the app is back to functioning normally.

#### <mark style="color:$success;">**Resolved:**</mark> **Balance graph showing inaccurate dip in balance**

**Fri, Mar 27th, 2026**

* We are aware of a historical data issue resulting in the balance graph on the wallet tab in the TAO.com iOS app showing an inaccurate dip in balance. Your funds are safe - this is an issue with how historical balances over time are currently being shown. We are actively investigating and will update here once this is resolved.
* **Update:** we have identified the issue and a fix is under way, working to restore older historical data. We expect this to be fully resolved by \~7:30pm EDT tonight (Fri, Mar 27th).
* **Update:** this has been resolved. Graphs and historical data are now displaying correctly.

#### <mark style="color:$success;">**Resolved:**</mark> **Known issues affecting the ability to load the TAO.com iOS app**

**Wed, Mar 25th, 2026**

* We are aware of an issue causing the TAO.com iOS app to not be able to load. We are actively investigating and will post and update here once resolved.&#x20;
* **Update:** this issue has been resolved and the app is back to loading normally.

#### <mark style="color:$success;">**Resolved:**</mark> **Babelbit (Subnet 59) balances not displaying correctly**

**Tue, Mar 24th, 2026**

* We are aware of an issue on the Bittensor chain that is resulting in users seeing incorrect balances for Babelbit (Subnet 59) tokens that they have staked via the TAO.com validator. Your funds are safe and the stake is not lost. We are working with the Opentensor Foundation (OTF) to identify the root cause of this display issue and an ETA for a fix that will result in the tokens returning to displaying correctly. We will update here with additional details as available.&#x20;
* [**Update:** ](#user-content-fn-1)[^1]This issue has been resolved and Babelbit balances are now displaying correctly.

#### <mark style="color:$success;">**Resolved:**</mark> **TAO purchases via Coinbase integration not transferring to wallet in TAO.com app**

**Sun, Mar 22nd, 2026**

* We have received reports and confirmed ourselves that TAO purchases in the TAO.com iOS app via the Coinbase integration seem to be stuck in a "pending" state and are not reaching users' Bittensor wallets in their TAO.com app.
* We are investigating further. We do not believe that this is an issue with the app per se, but rather between Coinbase and the Bittensor chain that is resulting in transactions/transfers being delayed in being submitted and/or processed properly to the chain.
* However, we do not see any announced issues by Coinbase or Bittensor at this time. We will continue monitoring.
* We will update here once resolved.
*
* Update: this has been confirmed to be a Coinbase issue per their post on <https://status.coinbase.com/>:&#x20;
*

```
<figure><img src="/files/FwfXy4aBCRgQ6vW9XNnS" alt=""><figcaption></figcaption></figure>
```

* Users who were not seeing their purchases transferred into their wallet on the TAO.com app should recheck their wallet to confirm their purchase has now gone through.

#### <mark style="color:$success;">**Resolved:**</mark> **Staking rewards lower than expected**

**Fri, Mar 20th, 2026**

* We are aware of an issue with the Bittensor chain that is resulting in lower rewards for users staking through certain validators, including the TAO.com validator.
* We are in active discussions with the Opentensor Foundation (OTF) to address this issue and will post here once resolved.
* [**Update:** ](#user-content-fn-1)[^1]This issue has been resolved. Staking rewards have returned to normal as of block 7818047 (Tue, Mar 24, 2026 8:50:00 pm UTC).

#### <mark style="color:$success;">**Resolved:**</mark> **Subnet content not displaying correctly; some functionality inoperable**

**Fri, Mar 20th, 2026**

* We are aware of an issue with our Content Management System resulting in subnet content not displaying correctly in the TAO.com app and some functionality being currently inoperable. We are actively investigating and will update this message once resolved.
* **Update:** Issues have been resolved and the app is back to functioning normally.

#### <mark style="color:$success;">**Resolved:**</mark> **Subnet buys/sells failing during chain upgrade**

**Thu, Mar 19th, 2026**

* Subnet buys/sells in the TAO.com app are failing while the Bittensor chain is upgraded. For more information, see the official [Bittensor Discord](https://discord.gg/qasY3HA9F9) #announcements channel.

#### <mark style="color:$success;">**Resolved:**</mark> **Staking rewards not always displaying**

**Wed, Mar 18th, 2026**

* We are aware of a number of users in the last week or so reporting that they are not seeing staking rewards on their TAO or subnet tokens in the TAO.com app.
* When we've investigated individual cases, we are finding that the rewards *are* being distributed by the chain to the wallet, but sometimes the TAO.com app is not showing each and every reward received. This likely is due to a temporary issue with the fidelity of our historical data records to show every single reward provided by the chain.
* We are investigating the root cause and will update here once resolved. In the meantime, you may cross-reference your rewards from the chain directly if you know how, or reach out to us per [Other Issues](/support/troubleshooting-and-help/other-issues.md) for us to help you confirm.
* **Update:** this has been resolved. Staking rewards have been distributed to users who still have stake in a batch in or around March 25th.

#### <mark style="color:$success;">**Resolved:**</mark> **Historical data slow to load**

**Sun, Mar 15th, 2026**

* We are aware of historical data (charts, transaction history, etc) being slow to load in the TAO.com iOS app. We have identified the root cause and are actively addressing.
* **Update:** app is back to operating normally. We continue to closely monitor due to increased traffic.

#### <mark style="color:$success;">**Resolved:**</mark> **iOS app slow to load; subnet data not loading**

**Fri, Mar 6th, 2026**

* We are aware of the TAO.com iOS app being slow to load (15+ seconds or more) and subnet data not loading. We are actively investigating and will update this message once resolved.&#x20;
* **Update:** app is back to operating normally - no longer slow to load and subnet data back to loading.&#x20;

#### <mark style="color:$success;">**Resolved:**</mark> **Bittensor Wallet Chrome extension not loading**

**Thu, Feb 19th, 2026**

* We are aware of an issue causing the Bittensor Wallet Chrome extension to not load. We are actively investigating and will update here once resolved. Your funds are safe.
* **Update:** the issues with the Bittensor Wallet Chrome extension not loading have been resolved.

#### <mark style="color:$success;">**Resolved:**</mark> **Subnet sales in Transaction History showing incorrect denomination**

**Tue, Feb 10th, 2026**

* We are aware of an issue in the Transaction History where subnet sale transactions are inaccurately displaying the TAO value of the sale labeled as "tokens". This will be fixed in v2.0.17 next week and we'll update this message once released.
* **Update:** this has been resolved in v2.0.17

#### <mark style="color:$success;">**Resolved:**</mark> **App not loading for some users**

**Mon, Feb 9th, 2026**

* We’re aware that some users are experiencing the TAO.com wallet getting stuck on the loading screen. Our team is actively working on a fix.
* This issue is impacting the app interface only.
* We will update this message once resolved.
* <mark style="color:$success;">**Update:**</mark> App is now successfully loading but we continue to monitor for intermittent issues. We have confirmed that this issue impacted the app interface only.
* <mark style="color:$success;">**Update:**</mark> Hotfix pushed to ensure app still loads even if there are chain connection issues.

#### <mark style="color:$success;">**Resolved:**</mark> **App not loading for some users**

**Sun, Feb 8th, 2026**

* We’re aware that some users are experiencing the TAO.com wallet getting stuck on the loading screen. Our team is actively working on a fix.
* This issue is impacting the app interface only.
* We have made an [announcement](https://x.com/TAO_dot_com/status/2020432998504542443?s=20) via our official @TAO\_dot\_com account on X. We will update there and here once resolved.
* <mark style="color:$success;">**Update:**</mark> App is now successfully loading but we continue to monitor for intermittent issues. We have confirmed that this issue impacted the app interface only.

#### <mark style="color:$success;">**RESOLVED:**</mark> **Incorrect verbiage regarding inclusion of fees on stake amount**

**Sat, Jan 17th, 2026**

* We are aware of incorrect verbiage in the Staking TAO flow that suggests that fees are included in the total amount shown. Fees (usually the equivalent of \~$0.05 USD or less) are actually *added* to the stake amount entered.&#x20;
* This can result in staking failing if you attempt to manually enter and stake the wallet's full available balance. To avoid this, tap the "Stake maximum" button, which automatically subtracts the expected fee so that your amount staked + fee = your actual full available balance.
* We will be updating the verbiage to be more accurate in release v2.0.15.
* **Update:** v2.0.15 has been released with this updated verbiage. This is now resolved.

#### <mark style="color:$success;">**RESOLVED:**</mark> **Slightly inaccurate Staked TAO (Root) APY**

**Tue, Jan 6th, 2026**

* We are aware that the value for "Average APY" may be slightly inaccurate on the Stake balance screen. From your wallet, if you have staked TAO, tap "Staked TAO" and see the row "Average APY". The percentage value shown may be incorrect (currently "stuck" at 5.45%).
* This is a result of deprecated work that was intended to be removed but accidentally remained.
* We are working on a hotfix to hide this row entirely, expected later today or tomorrow.
* In the meantime, please do not rely on that value as being accurate, though the real value will likely not fluctuate up or down more than a percentage point from 5.45%.
* This message will be updated once we have deployed our fix.
* **Update:** a fix to remove this element is now rolling out to users. An app restart may be needed to force the update.
  * We plan to restore this row later once we have implemented the proper Root APY calculation method.

#### <mark style="color:$success;">**RESOLVED:**</mark> **All-Time Low and All-Time High values not always accurate when viewing in USD**

**Fri, Dec 19th, 2025**

* We are aware of an inaccuracy on subnet "Stats" pages where the `All-time low` and `All-time high` values can be inaccurate when viewing in USD, due to an incorrect calculation. We are working to resolve this issue in our first release of 2026. As a workaround in the meantime, use the currency toggle in the top right to show these values in TAO (accurate).
* Update: this is now resolved with the v2.0.13 release.

#### <mark style="color:$success;">**RESOLVED:**</mark> **Investigating issue with Face ID not working**

**Fri, Dec 19th, 2025**

* We are investigating reports of Face ID not working when attempting to stake, and password being very difficult to enter in this situation. A temporary workaround seems to be to turn off Face ID and use password only while we determine a fix.
  * **Update:** Mon, Dec 22nd - We have a fix that will go out in our first release in 2026. In the meantime, if you face this issue, try the workaround above and see [Other Issues](/support/troubleshooting-and-help/other-issues.md) if that doesn't work.
  * Update: this is now resolved with the v2.0.13 release.

#### <mark style="color:$success;">**RESOLVED:**</mark>**&#x20;Investigating emissions metrics accuracy post-halving**

**Tue, Dec 16th, 2025**

* We are proactively investigating potential inaccuracy with subnet emissions metrics following the TAO halving after other platforms have reported similar issues.
  * **Update:** Thu, Dec 18th - This has been addressed and has been deployed to all users.

#### <mark style="color:$success;">**RESOLVED:**</mark>**&#x20;Reports of frozen content area**

**Thu, Dec 11th, 2025**

* Some users have reported that the content area above the tab bar can become inoperable in certain situations. A force restart of the app seems to fix the issue. We are investigating root cause and will work on a fix once identified. This message will be updated once confirmed resolved.
  * **Update:** Mon, Dec 15th - we have a fix in place to go out with our next release, expected later this week or early next.
  * **Update:** Mon, Dec 15th - some users have reported this issue during the onboarding flow as well. We are investigating and will work to fix as needed. Restarting the app and repeating the onboarding flow seems to be a workaround for now.
  * **Update:** Mon, Dec 22nd - a fix for this issue is now available in v2.0.11 which will be rolling out to all users over the next few weeks, but you can [upgrade](https://apps.apple.com/us/app/tao-com-bittensor-wallet/id6476235156) to the latest version manually now if you're facing this issue regularly.

[^1]:


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