Frequently Asked Questions (FAQs)

Downloading the app

Upgrading from the legacy Bittensor Wallet app

Adding a wallet, recovery phrases, and passwords

Buying TAO

Transferring TAO

Staking rewards

Transactions & transaction history

Other

Downloading the app

I can't find TAO.com in the App Store. Where is it?

The TAO.com iOS app is not available for download in some countries such as the United Kingdom, China, Russia, India, and South Korea due to local regulations. For a full list, see App Availability by Country.

I can't find TAO.com in the Google Play Store. Where is it?

The TAO.com Android app is not yet available, but expected to be released in 2026. To be notified when it is available, sign up at TAO.com.

When will the Chrome extension be available?

The TAO.com branded Chrome extension is not yet available, but expected to be released in 2026. To be notified when it is available, sign up at TAO.com. In the meantime, you can still download and use the legacy Bittensor Chrome extension available at this link.

Upgrading from the legacy Bittensor Wallet app

I already have the Bittensor Wallet app. Will I automatically be upgraded to the new TAO.com experience?

Yes, you will be automatically upgrade to the TAO.com experience if you are A) not in one of the excluded countries listed on App Availability by Country and B) you have your App Store settings set to automatically download and install app updates. To turn this setting off, see "App Updates" on Change settings and restrictions in App Store on iPhone.

What will happen with my wallets when I upgrade/am upgraded to the new TAO.com experience?

Your wallets will remain accessible in the app under the same passwords that you set in the legacy Bittensor Wallet version of the app. For more details on managing your wallet(s), see Managing Your Wallet.

While the app has a new look, it remains a non-custodial wallet, meaning that we do not have access to your private keys or recovery phrase. We have no ability to access or control user wallets.

I see that the Bittensor Wallet app has now been upgraded to the TAO.com app. Can I go back to the old experience?

No, there is no way to downgrade back to the legacy Bittensor Wallet app experience. If you prefer that legacy experience, you may be able to use the Bittensor Wallet Chrome Extension for a limited time that features the same legacy Bittensor Wallet app experience, though this will be updated to a TAO.com experience too sometime in 2026.

I'm now only seeing dollars (USD) in the upgraded version of the app. Where did my TAO go?

Don't worry, your TAO is still there! By default, the upgraded TAO.com experience displays all TAO in U.S. dollars (USD) based on the current conversion rate.

To change this back to viewing everything in TAO, simply go to the Settings tab (gear icon) and use the toggle in the top right to switch to TAO. Toggle it back and forth at any time.

Tip: tap your wallet balance on the main screen of the app to quickly change between USD and TAO. Many other places throughout the app also support tapping a monetary value to switch it between USD and TAO - happy easter egg hunting!

Where are my contacts that I added to my address book in the legacy Bittensor Wallet app? Can I add more contacts?

Any contacts you had added in the legacy Bittensor Wallet version of the app can now be found on the Transferring TAO screen, accessible from your wallet tab in the new TAO.com experience.

At this time you cannot add new addresses or edit existing addresses. We expect to reintroduce that feature in a future release.

Adding a wallet, recovery phrases, and passwords

I'm having trouble importing my wallet. Why isn't it working?

The most common reason for problems importing a wallet are due to an incorrectly documented recovery phrase, also known as a "seed phrase" or "mnemonic seed". For more details, see Recovery Phrase Not Working, or Importing an Existing Wallet for general help with importing a wallet.

I forgot my recovery phrase. Is there any way you can help me import or access my wallet?

TAO.com is a non-custodial wallet, meaning that we do not have access to your private keys or recovery phrase, also known as a "seed phrase" or "mnemonic seed". We have no ability to access or control user wallets. For more details, see Lost Recovery Phrase.

I forgot my password and can no longer make transactions. How can I recover it?

We have no way of recovering your password but you can remove your wallet and reimport it using your recovery phrase to set a new password and/or turn on biometric approval like Face ID. Be absolutely sure that you have correctly recorded your recovery phrase before removing your wallet, then follow the instructions on Forgot Password.

For issues with your recovery phrase (different from your password), see Recovery Phrase Not Working or Lost Recovery Phrase.

Buying TAO

I thought I could use the app to buy TAO, but am not seeing any way to purchase TAO. Why not?

The ability to buy TAO is not available in all countries due to local regulations. For more details, see Help with Buying TAO.

Can I buy TAO through the app through a provider other than Coinbase?

Coinbase is currently the only option for buying TAO through the TAO.com app, but TAO is available for purchase on many crypto exchanges and can then be transferred to your TAO.com wallet. For more details, see Transferring TAO.

I'm having an issue buying TAO with Coinbase. Can you help?

TAO.com integrates directly with Coinbase Onramp to seamlessly purchase TAO that is delivered directly into your TAO.com wallet. The most common issues with buying TAO with Coinbase are Coinbase-controlled delays or requirements that Coinbase alone can help with, but see Help with Buying TAO for more details.

Transferring TAO

I get a "No results found" message when attempting to transfer TAO. Why?

It sounds like you may have entered an address in the search bar on the Transfer TAO screen. The search bar only searches for wallet addresses that you've already added into the TAO.com app, or that you added to your Address Book in the legacy Bittensor Wallet app.

To transfer TAO to a new wallet, tap the Enter or scan an address button at the bottom of the screen.

For more details, see Transferring TAO.

Transactions & transaction history

I just made a transaction (bought TAO, transferred TAO, staked TAO, bought/sold a subnet, etc) but am not seeing the transaction in my Transaction History. Did it go through?

Transactions can take up to a few minutes to appear in your Transaction History. In the meantime, check other areas of your wallet that display data in real-time, such as your wallet balance, stake, or holdings to confirm it the transaction went through.

How can I choose the validator I want to stake to when I stake my TAO or buy subnet tokens?

All staking transactions made in the TAO.com app are automatically staked through the TAO.com validator. This simplifies the user experience and helps us fund TAO.com so that we can maintain and improve the TAO.com app and invest in additional future products that help the Bittensor ecosystem grow.

If you have already staked TAO to a non-TAO.com validator, you will see that in the TAO.com app where applicable.

Staking rewards

How do I view my staking rewards?

Rewards for staking TAO are automatically added to your Staked TAO balance as they're received. Tap on "Staked TAO" on your wallet tab to see how your stake balance is changing over time.

Assuming your currency setting is set to display values in USD (default), the graph shows the USD value of your staked TAO. To see how your stake balance has changed in terms of TAO, tap on your stake balance amount and it will change to display in TAO. This will show how your staked TAO balance has changed without TAO/USD rate fluctuations. This includes any TAO that is automatically added to your balance as staking rewards, as well as any manual staking or unstaking actions you've taken.

How often are staking rewards added to my balance?

On average, staking rewards are added every day or two, but on average within a 30-hour time frame. The time frame varies and can be longer or shorter due to how rewards are distributed.

Specifically, the protocol randomly selects wallets to receive staking rewards. The protocol selects 5 wallets per every 12 second block, taking on average approximately 30 hours to go through all the wallets. However, the 5 wallets to reward are randomly selected, making it possible to get claimed more or less frequently than the 30 hour average.

Other

Does TAO.com support cold wallets like Ledger or Trezor?

No, at this time TAO.com is not compatible with cold wallets, including Ledger or Trezor. Though a common request we receive, we do not have any ETA at this time as to when we might add support for cold wallets.

I am trying to confirm the three words of my seed phrase after creating a new wallet, and the app will not let me scroll past the second word to confirm. Could you assist?

It sounds like the text size on your particular device may need to be adjusted for this screen with the following steps: go to the Settings app on your phone > Accessibility > Display & Text Size > Larger Text and toggle off the "Larger Accessibility Sizes" switch. Then, return to the TAO.com app. That adjustment should bring all the content into view.

Once you’ve added your wallet successfully, you can revert your text size back to its original setting.

Why haven't you replied to my tweet on X?

We do not officially provide wallet support on X (formerly Twitter), but we may from time to time reply to comments on our own posts at our discretion, always from our official @TAO_dot_com account. We do not reply to comments on other posts, as for security reasons this does not allow us to hide posts from impersonators who may try to hijack the conversation.

Before responding to any post that looks like it is from us, double-check that it is from our official @TAO_dot_com account. We will never ask you to email an @gmail.com account or ever ask for your wallet recovery phrase - these are common methods for scammers to attempt to steal your funds.

We generally do not respond to direct messages (DMs) sent to our official account on X. We recommend using the content in this Support Center to troubleshoot any issues you may be having.

Posts by our employees or team members on their personal social accounts are not vetted by our organization. Any opinions expressed on personal social accounts do not necessarily represent the opinions of our organization.

I have a question about my toothbrush. Can you help?

No, despite the many inquiries we get receive about the TAO Clean toothbrush, TAO.com does not manufacture or provide support for toothbrush orders or issues. You're probably looking for https://www.taoclean.com/pages/contact-us or [email protected]